Customer Service (Water Billing) Division

Responsibilities


On a monthly average our Customer Service Division will assist approximately 7,500 walk in customers, answer almost 6,500 phone calls, process over 841 work orders, and read approximately 26,000 meters.

The Customer Service Department provides assistance with billing inquiries, delinquent accounts, payment plans, researches account histories, and updates service work orders. Our goal in the Customer Service Division is for each employee to be well informed in dealing with each customer individually. Every Customer Service Representative is to be courteous, efficient, and committed to maintaining the highest quality of service.

Paying Your Bill


You can pay your bill at our office or by mail. For new customers to the area, no deposit is required; however, there will be a $10 connect fee. Now available is the Automatic Bill Payments Form (PDF), used to pay your monthly bill through automated bank drafts.  

BOSSIER CITY ONLINE E-PAYMENTS - OFFLINE FOR MAINTENANCE
Online payment website will be unavailable until late October.

OTHER PAYMENT OPTIONS

  • Make payments in person or mail to: Bossier City Municipal Complex, 620 Benton Rd., Bossier City, LA  71111
  • Bank Draft - See Automatic Bill Payment From below
  • Outside "Drop Box" located at the Municipal Complex
  • Pay By Phone using MasterCard/Visa (318) 741-8757
  • Payments made after 5:00 P.M. will be posted the next business day.


Forms & Applications