Show All Answers

1. How can I setup an account?

New accounts need to come to our office.

2. Can I transfer my account to another address?

An account can be transferred to another address as long as the bill for the old address has been paid in full.

3. Do I have to come in the office to set up a disconnect service?

You can contact customer service at 318-741-8757 for disconnect services.

4. What type of payments do you accept?

- Payment are accepted in the night drop box are check, and money order.
- Payment by check, cash, visa, master card or money order in the office.
- Payment can be made by bank draft. The form is available in our office and in the download section to your right.
- E-payments can be made through our online portal. See below link for more information.

5. What is the NSF check policy?

- All returned NSF checks returned from the bank would be redeposit.
- If a redeposit NSF check is returned there will be a $25 fee and the payment is posted back to the account.

6. What are your office hours?

We are open Monday through Friday from 8 a.m. to 5 p.m.